Infinity Club: Loyalty Reward Points
Your Loyalty Rewards balance is not affected whether you are a Loyalty or Infinity Club Member. The balance remains and you keep earning rewards just like you always have before!
Yes. For shipments to addresses in WI and MN processed on Infinity’s Web Store (NOT VINOSHIPPER or any other third party web stores).
Yes. Loyalty Rewards may be redeemed for Infinity alcohol purchases online. Simply enter your rewards redemption code as a coupon at checkout (Loyalty100) and $10 rewards will be deducted from a product’s price.
No. Club Releases are processed differently than other purchases made with Infinity and redeeming Loyalty Rewards is not a current functionality. You can still redeem Loyalty Rewards for Infinity alcohol purchases made in the Tasting Lounge or through the Web Store.
1x $10 reward can be redeemed per day. Rewards are applied per product (discounts can not be combined per product/order).
Discounts, promotions, and rewards may not be combined but don’t worry as you’ll always receive the best deal per product!
Infinity Club: Updating/Canceling Membership
1) You contact Infinity Club Manager to cancel your Membership
2) Your credit card is declined for a Release and no new payment is provided within the deadlines for obtaining your Release products
3) Your Club Release is returned undeliverable with no response from the Member to remedy within the deadlines.
Possibly. If you cancel after your card on file has been processed for that month's Club Release you will be charged a 25% restocking fee. Otherwise, there is no fee for canceling your Membership.
This fee is only applied when you cancel your Membership after your card on file has been processed for that month's Club Release OR you have not picked up/your Club Release has been returned to us and you have not reached out to get your products.
Infinity wants to ensure the time our employees are putting in to ensure you receive your Club Release is being utilized properly and this fee is there to try and show them we appreciate their efforts.
Yes. Contact Infinity’s Club Manager at firstname.lastname@example.org to cancel or pause membership anytime. Keep in mind a $25 Membership Enrollment will need to be paid to re-enroll if you’d like to join again in the future after canceling. If you just need to pause for a bit we can likely accommodate.
If you cancel your Membership once your card has been processed for that month's release you will be charged a 25% restocking fee.
Typically this is offered once per year, per Club Member. Customers may contact the Sales Manager at email@example.com to request their Club Release be skipped or paused.
Yes. Login to your account anytime to update personal preferences. Keep in mind state and federal laws restrict alcohol shipments to certain states. Adult 21+ Signature is required at time of delivery.
So long as you have met the Membership requirements of the Loyalty Club you will maintain the related benefits.
You may request changes online anytime before the end of day Monday prior to the Club Release weekend. All Infinity Club Memberships will be processed with choices selected as of midnight.
Infinity Club: Shipment
Infinity partners with Spee Dee Delivery for shipping in WI and MN. Most packages are shipped every Tuesday/Wednesday and typically will be received within a week after shipment.
Yes, you can change your ship-to address to anywhere in WI and MN at any time. Just change it whenever needed by logging into your account online and BEFORE Club Release payments are processed. Adult signature required at time of delivery.
State and Federal law prohibits the shipments of alcohol and therefore where Infinity can ship its products.
Infinity hopes to offer an Infinity Club to other states in the near future. We’re currently exploring options of shipping to IL, ND, SD, IA, NY, and CA.
Yes. Please inform the Infinity Crew at the time of pickup. We’ll take care of the rest.
State laws restrict the types of alcohol that may be shipped and currently, Infinity directly possesses permits to only ship wine. Actually, Infinity does not even have the ability to obtain permits to ship spirits at this time as no such permit exists for manufacturers.
YES. We’d suggest shipping to a work/business address where an adult (21+) is available to sign and receive the shipment during regular business hours. Couriers will make multiple attempts to deliver but will eventually return the package undeliverable.
A 25% restocking fee applies to any packages returned undeliverable.
Infinity Club: Club Release and Pickup
A Club Release contains 4 products handpicked by the Winemaker/Distiller that is released 4 times a year.
A Club Release Weekend happens the first full weekend (Friday-Sunday) of February, May, August, and November. Whereas Infinity Club Pickup Members will pick up their products during this weekend or Infinity Shipment Club Members products will be shipped.
A Club Release Party happens during the Release Weekend for Infinity Club Members.
Each Infinity Member may bring a +1 (only 1) as their complimentary guest for a Release Party. Additional guests may pay to participate.
No, you need to meet all Membership requirements including paying for your quarterly Release products before Release weekend.
That's OKAY. You have a 7 day grace period to come in and pick up your Club Release. If you fail to make it in after the grace period, your shipment will be shipped and you will be charged $10 for shipping.
To ship the order, any Spirits must be removed and replaced with shippable products. The replacement products will be selected from the default Shipping Club Release products to keep at least 4 products in the release. If we are unable to get you your products you will be charged a 25% restocking fee.
Infinity Club: General Questions
Absolutely not. The enrollment is a ONE-TIME, nonrefundable charge unless you cancel your Membership then you will need to pay the enrollment again to re-join.
Probably. Contact Infinity’s Sales Manager at firstname.lastname@example.org to make arrangements. We make every effort to accommodate our Members whenever possible--life happens!
Yes. You’ll begin receiving all Membership benefits immediately!
The cost of each default Quarterly Infinity Club Release ranges from ~$60-80 + $10 flat rate shipping (if part of the Shipment Club) but you may change your product selections. Your selection can be as inexpensive as ~$46 + $10 flat rate shipping (if part of the Shipment Club).